Goodreads Starry Update

Five stars to Goodreads for their customer service. Yesterday I queried the ‘unstarred reviews equals zero stars reviews problem’ and today got this email.

“We did recently migrate our database to bigger servers, and that change did cause some unexpected problems. One of the errors that we noticed at the time was that some ratings weren’t being updated automatically and we had to manually update it. Unfortunately, this did cause some confusion around ratings at the time and I’m sorry if you were affected by this.

 
“Zero star ratings have never been an option on Goodreads and I’m sorry that it affected you in this way. We have since solved all the problems that was caused by the move, so it definitely shouldn’t happen again.

So that should be OK now, right?

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About Jacey Bedford

Jacey Bedford maintains this blog. She is a writer of science fiction and fantasy (www.jaceybedford.co.uk), the secretary of Milford SF Writers (www.milfordSF.co.uk), a singer (www.artisan-harmony.com) and a music agent booking UK tours and concerts for folk performers (www.jacey-bedford.com). She's also a Home Office / Border Agency licensed sponsor processing UK work permits (Certificate of Sponsorship).
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